Frequently Asked Questions
Everything you need to know about your NuPhy experience.
What is the typical shipping timeframe for international orders?
Most international orders are processed within 1-3 business days and typically arrive within 7-15 business days, depending on your location and local customs processing.
Are NuPhy keyboards compatible with both macOS and Windows?
Yes, all NuPhy keyboards are designed with full compatibility for both macOS and Windows. We include dedicated keycaps and a physical toggle switch to ensure a seamless experience across different operating systems.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in their original, unopened packaging. If the product is defective, please contact our support team within 30 days for a replacement or repair under our standard warranty.
How do I update the firmware on my NuPhy device?
You can download the latest firmware updates and NuPhy Console software directly from our official website under the 'Support' section. Please follow the included instructions carefully to ensure a successful update.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
What does the 1-year limited warranty cover?
Our 1-year warranty covers any manufacturing defects in materials or workmanship under normal use. It does not cover damage caused by accidents, improper maintenance, or unauthorized modifications.